Support
Email support is the primary way to get help with Problem Solver accounts, plans, quotas, solves, and Chrome extension behavior.
Email Support
Contact Problem Solver at supportsai@besolo.dev. We review support requests by email so the conversation includes the details needed to investigate your issue.
What To Include
- The email address on your Problem Solver account, if you have one.
- A short description of what you expected and what happened instead.
- Your browser version and whether you were using the Chrome extension or website.
- Relevant error messages, plan or quota context, and approximate time of the issue.
Common Issues
- Extension capture or solve requests not completing.
- Account sign-in, payment status, plan access, or quota count questions.
- Unexpected AI output, missing steps, or answer formatting problems.
- Requests to clear local history or understand privacy behavior.
Billing And Refund Help
For Paddle-billed purchases, your Paddle receipt and buyer portal include payment, cancellation, tax, and refund support options. Refund requests must be made within 14 calendar days from the transaction date. You can also email Problem Solver support if you need help locating your Paddle receipt or transaction reference.
Privacy Note
Please avoid sending sensitive personal information unless it is necessary for your support request. Do not include passwords or payment card numbers in support emails.
Policies
Review the Privacy Policy, Terms, and Refund Policy for more information about Problem Solver data handling, service rules, and payment support.