Refund Policy
This policy explains the Problem Solver refund window, Paddle payment support route, and access after a refund.
Effective Date
This policy is effective May 11, 2026.
Paddle-Billed Purchases
Paddle acts as the Merchant of Record for Problem Solver paid subscriptions. Paddle processes payment support, refund requests, and approved refunds for Paddle-billed purchases.
Refund Window
Refund requests for Paddle-billed purchases must be made within 14 calendar days from the transaction date. Paddle's Refund Policy applies.
How To Request A Refund
To request a refund, use the refund link in your Paddle receipt or visit paddle.net. You can also contact Problem Solver support at supportsai@besolo.dev with your account email and Paddle transaction reference so we can help route the request.
Subscriptions And Cancellations
Paid plans are recurring subscriptions. You can cancel future renewals through the Paddle buyer portal, the manage-subscription link in your receipt, or the billing controls shown in Problem Solver after purchase. Cancellation prevents future renewal charges.
After A Refund
If a refund is approved, access to the refunded paid plan will end. Refunds are returned through the payment method and timing supported by Paddle.